We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can assess and resolve the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.
We will let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and process the refund.
We will always strive to provide the best customer service possible, do not hesitate to contact us at firstname.lastname@example.org.
Return form. To qualify for a refund of the purchase price or an exchange, it is preferable that the returned product is returned in its original condition and with tags and labels. The product must not contain any traces of use. Compliance with this condition is not a mandatory condition for exercising the right of withdrawal. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own.
Return or exchange policy It may happen that you do not like your product. You can cancel your purchase within 14 days and then return it within 14 days. We will then refund the amount to your account. If possible, use the original packaging. All returns must be approved by a DanielEden Customer Service member. You have a maximum of 14 days from the receipt of your order to exchange an item for a different size/color or to request a refund by handing it over to a PostNL service point. PACK YOUR PARTY WITH THE DELIVERY NOTE Pack the items well, if possible in the original packaging, and include the return form if possible. It is appreciated that you indicate whether you need a different size / color or want to return the items and which items it concerns. STICK THE RETURN LABEL IN A VISIBLE PLACE OF THE PARCEL Request the return form at email@example.com SEND Go to one of the PostNL service points (a post office or parcel point) and send your package. Once the product has been received in our warehouse, the size/color will be exchanged or refunded as soon as possible. Return Form ... To qualify for a refund or exchange, it is preferable that the returned product is returned in its original condition and with tags and labels attached. The product must not contain any traces of use. Compliance with this condition is not a mandatory condition for exercising the right of withdrawal. We reserve the right to refuse returned items if it is suspected that the items have been used or damaged through no fault of our own. A return shipment must have a track & trace code. The sender is always responsible for the shipment. Return address: ... company name ... address ... postal code city PERSONAL INFORMATION ORDER NUMBER: _____________________ NAME: _____________________ E-MAIL ADDRESS: _____________________ PHONE NUMBER: _________ CONTENTS ARTICLE DESCRIPTION NUMBER REASON FOR RETURN:____________ Item received Wrong size Wrong size CHOICE OF RETURNS Exchange for a size:_________ Exchange for item:__________ Exchange for a new one Transfer money to account (IBAN):_____________________
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires after 14 days from the day of conclusion of the contract.
To exercise the right of withdrawal, you must inform us [INSERT: your name, geographical address and, if available, your telephone number, fax number and email address] of your decision to withdraw from this agreement by means of a clear statement ( e.g. a letter sent by post, fax or e-mail).
You can use the attached model cancellation form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send your communication concerning the exercise of the cancellation right before the cancellation period has expired.
Consequences of the cancellation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (with the exception of the additional costs incurred if you have chosen a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event. case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, there will be no cost to you for such refund.